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Privacy Policy Page

Effective Date: October 1st, 2025

Your rides, your rules! We protect your data like we protect your journey: safe, private, and always in your control.

Charlottetown Transport Services (“we,” “our,” or “us”) the owner of the Charlottetown Taxi brand operates the Charlottetown Taxi mobile application (the “App”). This Privacy Policy explains how we collect, use, and protect your information when you use our services.

Information We Collect

When you use our App or website, we may collect the following types of information:

  • Personal Information: Name, phone number, email address, and payment details you made or received.

  • Location Data: Your GPS location to enable ride matching, route navigation, and trip history.

  • Device Information: Device model, operating system, app usage data, and crash logs.

  • Ride Information: Pickup/drop-off addresses, trip duration, fare details.

How We Use Your Information

We use the information we collect to:

  • Provide and improve our taxi and ride-hailing services.

  • Process and issue receipts.

  • Enhance safety and customer support.

  • Send important notifications about your rides.

  • Comply with legal requirements.

​How We Share Your Information

We do not sell your personal data. We may share limited information with:

  • Passengers: To see ride details (e.g. driver profile, ride minutes)

  • Drivers: To complete your ride requests (e.g., name, pickup location).

  • Service Providers:  SMS/notification services.

  • Legal Authorities: If required by law or for safety/security purposes.

Data Security

We use administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

Your Choices & Rights

You may:

  • Access or update your profile through the App.

  • Request deletion of your data by contacting us at [info@charlottetowntaxi.ca].

  • Disable location services in your device settings (though this may limit functionality).

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children.

Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted in the App and on our website.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

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Charlottetown Transport Services

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