What we do
- Pickup timed around the appointment
- Clinic, hospital, lab or pharmacy drop-off
- Light assistance to and from the vehicle
- Folding wheelchair, walker or cane carried
- Wait or return at an agreed time
Non-emergency appointment travel
Non-Medical Transportation in Charlottetown and Across PEI
Pre-booked non-emergency transportation to clinics, hospitals and appointments across PEI, including return, waiting and recurring arrangements.
Provide the appointment time, destination and any mobility aid or light assistance requested. You never need to share a diagnosis or medical details.
- Scheduled non-emergency travel only
- Return and waiting options
- Recurring pickups available
What this service is
Transportation to your appointment, clearly defined
What we do not do
- Emergency response — call 911
- Medical care or patient monitoring
- Stretcher or ambulance transportation
- Wheelchair-accessible vehicle transportation
- Collection of medical details
Appointment types
Rides booked for many kinds of appointment
Dispatch needs the destination and timing, not the medical reason for your visit.
Clinic & hospital
- Doctor and hospital appointments
- Specialist consultations
- Scheduled discharge transportation
Ongoing treatment
- Physiotherapy and rehabilitation
- Recurring weekly appointments
- Imaging and laboratory visits
Everyday appointments
- Pharmacy, dental and optometry
- Transportation for seniors
- Family or caregiver travelling along
Longer journeys
- Anywhere on PEI
- Pre-arranged Moncton trips
- Pre-arranged Halifax trips
How a booking works
Simple to arrange, easy to change
Give the time and place
Dispatch works backwards from the appointment to set a suitable pickup.
Decide the return
Choose a return time, request waiting or call when the appointment is finished.
Confirm before the day
Pickup time, vehicle and fare are confirmed by your preferred contact method.
Call one number
Dispatch adjusts the return where availability allows and explains any waiting charge.
Mobility & assistance
Tell us what helps, not what is wrong
Drivers can provide light assistance between the door and vehicle and carry a folding wheelchair, walker or cane. Passengers must be able to transfer into a standard seat.
Privacy first
The booking form asks about requested assistance, not a diagnosis, condition or reason for the appointment.
Honest vehicle limits
We do not operate wheelchair-accessible vehicles. Dispatch will say plainly if a standard vehicle cannot meet the request.
Complete Service Details
Everything you need, kept in one place
Open any section to read the full service information supplied for this page.
OverviewView full section
Non-emergency appointment travel
Non-Medical Transportation in Charlottetown and Across PEI
Scheduled, pre-booked rides to clinic, hospital and specialist appointments — with return transportation, waiting arrangements and any requested assistance confirmed in advance.
- Booked around your appointment time
- Return trips and waiting arranged in advance
- Recurring appointment pickups can be arranged
Transportation to appointments in Charlottetown, Stratford, Cornwall, Summerside, Montague, Souris and across Prince Edward Island — including pre-arranged appointment travel to Moncton and Halifax.
For a medical emergency, call 911. We provide transportation only — not medical care, patient monitoring, stretcher transportation or ambulance service.
What this service is
Transportation to your appointment — and nothing you didn't ask forView full section
Being clear about the limits matters more here than anywhere else on this site. Here is exactly what a booking with us does and does not include.
What we do
- Collect you from home at a time set around your appointment
- Drive you to the clinic, hospital, lab or pharmacy entrance
- Help you to and from the vehicle door if you would like it
- Carry a folding wheelchair, walker or cane in the vehicle
- Wait during a short appointment, or return at an agreed time
- Carry a family member or caregiver with you — include them in the passenger count
- Arrange recurring appointment pickups so you are not rebooking weekly
What we do not do
- Emergency response of any kind — call 911
- Medical care, treatment or patient monitoring
- Stretcher or ambulance transportation
- Oxygen or any medical equipment on board
- Wheelchair-accessible vehicle transportation — you need to be able to transfer into a standard seat
- Lifting a passenger who cannot transfer with light assistance
- Asking about, recording or needing your medical details
Appointment types
Rides booked for every kind of appointmentView full section
You never need to tell us why you are going. The destination and the timing are all dispatch needs to plan the trip.
Clinic & hospital
- Doctor and walk-in clinic appointments
- Hospital appointments and day procedures
- Specialist consultations
- Scheduled discharge transportation home
Ongoing treatment
- Physiotherapy and rehabilitation
- Recurring weekly appointments
- Diagnostic imaging and laboratory visits
- Standing arrangements for a course of treatment
Everyday errands
- Pharmacy trips and prescription collection
- Dental and optometry appointments
- Transportation for seniors
- Family members and caregivers travelling along
Longer journeys
- Appointments anywhere on Prince Edward Island
- Pre-arranged trips to Moncton
- Pre-arranged trips to Halifax
- Quoted in writing before the day
How a booking works
Simple to arrange, and easy to changeView full section
Give us the time and place
Your appointment time and destination. Dispatch works backwards to set the pickup, allowing for parking and the walk in.
Decide the return
Book a fixed return time, ask the driver to wait, or leave it open and call when you are finished.
Confirmed before the day
Dispatch confirms the pickup time, the vehicle and the price by text, call or email — whichever you prefer.
One number, any hour
If your appointment runs late, call or text dispatch as soon as possible. We will adjust the return pickup where availability allows, and any applicable waiting charges will be explained.
Mobility & assistance
Tell us what helps, not what's wrongView full section
The booking form asks what assistance you would like and what mobility aid, if any, is travelling with you. That is all we need — you will never be asked for a diagnosis, a condition or a reason for the appointment. Drivers can help you between the door and the vehicle and can carry a folding wheelchair, walker or cane. We do not operate wheelchair-accessible vehicles, so if you cannot transfer into a standard seat, dispatch will tell you plainly rather than send a vehicle that cannot help.
Licences, memberships & partners
Credentials you can check yourselfView full section
Independent memberships, local partnerships and operating credentials — each one links to the organisation so you can verify it.
Licensed drivers and commercially insured vehicles, operating under City of Charlottetown taxi licensing.
Book appointment transportation
Request a ride to your appointmentView full section
Booking for yourself or another passenger — including a family member or someone returning home after an appointment — is simple. Dispatch confirms the requested pickup time and fare before travel.
Appointment Transportation Request
Scheduled, non-emergency transportation. For a medical emergency, call 911.
Your request
Updates live as you fill the form.
Included with every request
- Pickup timed to your appointment
- Price confirmed before the day
- Companions included in the passenger count
- Licensed, insured local drivers
Booking for someone else?
Anyone can book on a passenger's behalf. Put your own details in the contact step and the passenger's name above.
Common questions
Appointment transportation — what to expectView full section
Is this an emergency or ambulance service?
No. This is scheduled, non-emergency transportation only. Our drivers are licensed taxi drivers, not medical staff — there is no patient monitoring, no stretcher transportation and no medical care of any kind on board. In a medical emergency, call 911.
How far in advance should I book an appointment ride?
A day or two ahead is comfortable for most Charlottetown appointments. Early-morning hospital slots, dialysis and day-surgery times fill quickly, and trips to Moncton or Halifax should be arranged as far ahead as you can. Same-day rides are often possible — call dispatch and ask.
Can the same driver take me home afterwards?
A return trip can be booked at the same time, though the same driver cannot be guaranteed. If you know your appointment time but not the finish time, book the return as approximate — then call or text dispatch when you are ready, and the return pickup will be coordinated based on the confirmed arrangement and vehicle availability.
Can the driver wait during a short appointment?
Yes, for shorter appointments waiting can be arranged so you are not left without a ride afterwards. Waiting time is quoted with the trip. For longer appointments a booked return is usually the better value.
Can you set up recurring appointment transportation?
Yes. Recurring appointment pickups can be arranged so you are not rebooking every time. Tell dispatch the pattern and it will be set up as a standing request, confirmed against vehicle availability.
Can a family member or caregiver travel too?
A family member or caregiver may travel with you. Please include everyone in the passenger count so dispatch can assign the appropriate vehicle and confirm the fare.
Can you take me to appointments outside Charlottetown?
Yes. Appointments anywhere on Prince Edward Island are covered, and pre-arranged trips to hospitals in Moncton and Halifax are a regular part of what we do. These are quoted before travel and should be booked in advance.
Can you carry a walker or a folding wheelchair?
A folding wheelchair, walker or cane can normally be carried in the vehicle, and drivers can help you to and from the door. We are not a wheelchair-accessible service — you must be able to transfer into a standard vehicle seat. Describe what you use when booking and dispatch will confirm honestly whether we can help.
Your appointment ride, arranged in advanceView full section
Request your pickup, return transportation and recurring dates in one place. Dispatch confirms the requested schedule, vehicle and fare before travel. For a medical emergency, always call 911.
BBB Accredited Business
TIAPEI Proud Member
Meet PEI MemberLicensed & InsuredCity licensed · commercially insured
Proudly operating in accordance with City of Charlottetown taxi regulations and Charlottetown Airport Authority fare requirements
Reserve Your Ride
Request Appointment Transportation
Book for yourself or another passenger. Dispatch confirms the requested pickup time, vehicle and fare before travel.
Preparing the Non-Emergency Appointment Transportation form…
Common Questions
Non-Emergency Appointment Transportation FAQs
Is this an emergency or ambulance service?
No. This is scheduled, non-emergency transportation by licensed taxi drivers. In a medical emergency, call 911.
How far ahead should I book?
A day or two is comfortable for most local appointments. Early slots, recurring treatment and off-Island trips should be arranged as early as possible.
Can the driver wait?
Yes, waiting can be arranged for a shorter appointment and quoted with the trip. A scheduled return is often better for a longer visit.
Can you set up recurring transportation?
Yes. Send the schedule pattern and dispatch can set up standing requests, subject to vehicle availability.
Can a family member or caregiver travel too?
Yes. Include everyone in the passenger count so dispatch assigns the right vehicle and confirms the fare.
Can you carry a walker or folding wheelchair?
Usually, yes. The passenger must be able to transfer into a standard seat because this is not a wheelchair-accessible vehicle service.
24-hour local dispatch
Your appointment ride, arranged in advance
Request pickup, return transportation and recurring dates in one place. For an emergency, always call 911.