Privacy Policy
Last updated: September 2026
Charlottetown Taxi (“we”, “us”) operates charlottetowntaxi.ca and takes bookings by phone, text, WhatsApp, the form on this site and the Charlottetown Taxi rider and driver mobile apps. This page explains what information we collect when you book a ride, what we do with it, and how to reach us about it.
Information we collect
When you submit a booking, we collect:
- Your name, phone number and, if you provide it, your email address
- Pickup and drop-off details, date and time, and any trip-specific information you give us (flight number, golf tee times, venue details and similar)
- Passenger, luggage, child seat and accessibility preferences, if provided
- Any notes you add to your booking
We do not require an account, and payment for your ride is handled in the vehicle at the time of travel — we do not collect card numbers through this website.
How we use it
Booking information is used solely to arrange, dispatch and confirm your ride, and to contact you about it. A copy of each booking is emailed to our dispatch inbox so a person can act on it. We do not sell, rent or share your information with third parties for marketing purposes.
Mobile apps and location
Our rider and driver apps for iOS and Android access your device location. Location is collected only while it is needed to operate the service, and it is never sold, rented or used for advertising.
- Rider app. The rider app uses your device location to set your pickup point and to show your pickup and trip on the map. It asks for location only while you are using the app.
- Driver app. The driver app uses the location of the driver’s phone to send ride requests to nearby drivers, to show a driver as available to nearby riders, and to share that device’s live position with the passenger during an active ride, so the passenger can see where their driver is and follow the trip.
A driver’s phone shares its location while the driver is online and during any trip they accept. Sharing continues while the driver app is in the background or the phone is locked, including while the driver uses a separate navigation app such as Google Maps. Without that, a passenger would lose sight of their driver for the rest of the trip.
While a driver is online, riders using the app can see that driver on the map near them. When a driver goes offline, the app stops collecting and sending that driver’s location, so nearby riders stop receiving updates for them. A driver stops sharing location by going offline in the app or by turning off location access for the app in device settings.
The driver app asks for “always” location access so this can work while it is in the background. You can change or withdraw location permission at any time in your device settings; if you do, live location sharing and some app features stop working.
How it's stored
Booking records are stored in a secured database and retained for our operating and record-keeping needs. If you would like a booking record deleted, contact us using the details below and we will action the request.
Cookies and tracking
Optional Meta Pixel analytics load only after you choose “Allow analytics” in the site notice. If enabled, Meta may receive page views and interactions such as booking starts, successful form submissions, and phone or email link clicks. You can decline; booking and all core site features continue to work. Your choice is stored in your browser so the site can remember it.
Third parties
We use Resend to deliver booking notification emails, a hosted database provider to store booking records, Google Places to suggest addresses while you type, Google Maps Platform and Mapbox for the maps shown in our apps, Firebase Cloud Messaging to deliver push notifications about your ride, and, only with consent, Meta Pixel for the events described above. These providers process data only as needed to provide those services.
Contact us
Questions about this policy, or a request to access or delete your information, can be sent to info@charlottetowntaxi.ca or by calling +1 (782) 377-7533.
This policy is a plain-language summary of our data practices and is not a substitute for legal advice.